Frontline Patient Access Team Lead

South Shore Health System; South Weymouth (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

South Shore Health System in Massachusetts is seeking a frontline supervisor for the Patient Access Department to oversee day-to-day operations, ensuring staff register patients accurately and efficiently.

This role leads Senior Patient Registration Officers and Patient Access Coordinators, develops staff, manages HR processes, embraces technology, and upholds safety standards while aligning with hospital policies.

Qualifications

• Two years of college preferred; Bachelor's degree preferred.
• Five years of progressively responsible experience preferred.
• Three to five years of Patient Registration experience preferred.
• Knowledge of the hospital information system.
• Strong communication skills.
• Good interpersonal skills.

Responsibilities

• Supervise Patient Access Senior Registration Officers and Coordinators.
• Conduct timely performance evaluations and manage HR actions.
• Develop staff through orientation, training, and cross-training; lead monthly meetings.
• Utilize department systems and payroll tooling; oversee downtime and absence management.
• Uphold safety policies and participate in hospital codes as needed.
• Support leadership development and achieve departmental goals.

Skills

Leadership

Communication skills

Interpersonal skills

Hospital information system

Microsoft Office

Education

Two years of college preferred; Bachelor's degree preferred

Tools

Payroll (API)

Absence Database

Aces Database

Job description

South Shore Health System in Massachusetts is seeking a frontline supervisor for the Patient Access Department to oversee day-to-day operations, ensuring staff register patients accurately and efficiently.

This role leads Senior Patient Registration Officers and Patient Access Coordinators, develops staff, manages HR processes, embraces technology, and upholds safety standards while aligning with hospital policies.