Supervisor, Frontline - Patient Access

South Shore Health System; South Weymouth (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

South Shore Health System in Massachusetts is seeking a frontline supervisor for the Patient Access Department to oversee day-to-day operations, ensuring staff register patients accurately and efficiently.

This role leads Senior Patient Registration Officers and Patient Access Coordinators, develops staff, manages HR processes, embraces technology, and upholds safety standards while aligning with hospital policies.

Qualifications

• Two years of college preferred; Bachelor's degree preferred.
• Five years of progressively responsible experience preferred.
• Three to five years of Patient Registration experience preferred.
• Knowledge of the hospital information system.
• Strong communication skills.
• Good interpersonal skills.

Responsibilities

• Supervise Patient Access Senior Registration Officers and Coordinators.
• Conduct timely performance evaluations and manage HR actions.
• Develop staff through orientation, training, and cross-training; lead monthly meetings.
• Utilize department systems and payroll tooling; oversee downtime and absence management.
• Uphold safety policies and participate in hospital codes as needed.
• Support leadership development and achieve departmental goals.

Skills

Leadership

Communication skills

Interpersonal skills

Hospital information system

Microsoft Office

Education

Two years of college preferred; Bachelor's degree preferred

Tools

Payroll (API)

Absence Database

Aces Database

Job description

Job Description Summary

Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.

Job Description

1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.

• Is a content expert for Patient Registration services.

2 - Manages Human Resources.

• Conducts timely work performance evaluations (annual).
• Recommends hiring,/termination of employees.
• Manages performance using coaching, counseling and corrective actions.
• Staffs to budget.
• Manages appeal process for time off.
• Understands and can interpret hospital policy and procedures for staff.

3 - Develops staff.

• Provides initial orientation for new staff members.
• Monitors and provides feedback regarding department standard goals
• Works collaboratively with training coordinators regarding employee needs/competencies.
• Assures crosstraining of employees to function in all areas of the department/unit.
• Conducts monthly staff meetings cascading information to employees in a timely manner.
• Insures that staff is provided adequate time for participation in meetings/inservices.

4 - Technology Embraces technological solutions to work processes and practices.

• Able to function using department computer programs.
• Can manage payroll (API) on line.
• Is able to do a HRAF on line
• Can create a job requisition on line
• Can use the Absence Database and determine when follow-up is needed.
• Can use Aces Database
• Directs downtime procedures
• Able to function using Microsoft products.

5 - .Safety Awareness Fosters a Culture of Safety through personal ownership and commitment to a safe environment.

• Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red).
• Adheres to universal precautions and respiratory etiquette guidelines.
• Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.

6 - Leadership Standards

• Develops a Personal Action Plan.
• Submits 90 day plans and outcomes within specified time frames
• Attends 40 hrs of leadership development and training per year.
• Maintains one efficiency for team/unit per year.

Minimum Education - Preferred

Two (2) years of college preferred; Bachelors degree preferred

Minimum Work Experience

Minimum of five (5) years of progressively responsible experience preferred.
Three to five (3-5) years of Patient Registration experience preferred.

Required additional Knowledge, and Abilities

Knowledge of the hospital's information system Good Interpersonal skills Strong communication skills