Supervisor, Frontline - Patient Access

South Shore Health System; Weymouth, Northern (MA, KY); Hybrid; USD 57,000 - 82,000; Full time

Job summary

South Shore Health System is seeking a Supervisor, Frontline - Patient Access in Weymouth, MA. This role oversees daily operations, supports a team in patient registrations, and ensures adherence to hospital policies.

The candidate will manage HR processes and staff development while maintaining a culture of safety. The position requires experience in Patient Registration, knowledge of hospital information systems, and strong communication and interpersonal skills.

Qualifications

• Two (2) years of college preferred; Bachelor’s degree preferred.
• Minimum of five (5) years of progressively responsible experience preferred.
• Three to five (3-5) years of Patient Registration experience preferred.
• Knowledge of the hospital's information system.
• Good Interpersonal skills.
• Strong communication skills.

Responsibilities

• Oversee day-to-day operations for the Patient Access Department.
• Supervise frontline staff and coordinate patient registrations.
• Manage HR processes including hiring, termination, and evaluations.
• Develop staff through onboarding, coaching, and training alignment.
• Ensure safety culture and adherence to hospital policies and procedures.
• Utilize department computer programs and payroll APIs for daily tasks.

Skills

Leadership

Communication skills

Interpersonal skills

Education

Two years of college

Bachelor's degree

Tools

Payroll system API

Hospital information system

Job description

## Supervisor, Frontline - Patient AccessApplylocations: Weymouth, MAtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 11, 2026 (30+ days left to apply)job requisition id: R-23385**If you are an existing employee of South Shore Health then please apply through the internal career site.****Requisition Number:**R-23385**Facility:**LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190**Department Name:**SSH Patient Access**Status:**Full time**Budgeted Hours:**40**Shift:**Evening (United States of America)Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.**Compensation Pay Range:**$57,400.00 - $82,100.00**1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.** a - Is a content expert for Patient Registration services.**2 -** **Manages Human Resources.** a - Conducts timely work performance evaluations (annual). b - Recommends hiring,/termination of employees. c - Manages performance using coaching, counseling and corrective actions. d - Staffs to budget. e - Manages appeal process for time off. f - Understands and can interpret hospital policy and procedures for staff.**3** - **Develops staff.** a - Provides initial orientation for new staff members. b - Monitors and provides feedback regarding department standard goals c - Works collaboratively with training coordinators regarding employee needs/competencies. d - Assures crosstraining of employees to function in all areas of the department/unit. e - Conducts monthly staff meetings cascading information to employees in a timely manner. f - Insures that staff is provided adequate time for participation in meetings/inservices.**4** - **Technology – Embraces technological solutions to work processes and practices.** a - Able to function using department computer programs. b - Can manage payroll (API) on line. c - Is able to do a HRAF on line d - Can create a job requisition on line e - Can use the Absence Database and determine when follow-up is needed. f - Can use Aces Database g - Directs downtime procedures h - Able to function using Microsoft products.**5** - **.Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.** a - Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red). b - Adheres to universal precautions and respiratory etiquette guidelines. c - Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.**6** - **Leadership Standards** a - Develops a Personal Action Plan. b - Submits 90 day plans and outcomes within specified time frames c - Attends 40 hrs of leadership development and training per year. d - Maintains one efficiency for team/unit per year.**Minimum Education - Preferred**Two (2) years of college preferred; Bachelors degree preferred**Minimum Work Experience**Minimum of five (5) years of progressively responsible experience preferred. Three to five (3-5) years of Patient Registration experience preferred.**Required additional Knowledge, and Abilities**Knowledge of the hospital's information system Good Interpersonal skills Strong communication skillsFull time evening shift every other weekend 3-1130