Frontline Patient Access Specialist

R1 RCM; Pensacola (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM in Pensacola, FL is seeking a Patient Registration Representative to provide fast, compassionate access to care and register patients across multiple systems. You will gather patient information, insurance details, and co-pays, directly impacting patient experience and hospital operations.

Training is provided; no healthcare background required. This role offers a frontline healthcare customer service path with opportunities for growth within R1 RCM.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable interacting with patients and families in varying circumstances.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM in Pensacola, FL is seeking a Patient Registration Representative to provide fast, compassionate access to care and register patients across multiple systems. You will gather patient information, insurance details, and co-pays, directly impacting patient experience and hospital operations.

Training is provided; no healthcare background required. This role offers a frontline healthcare customer service path with opportunities for growth within R1 RCM.