Patient Access & Registration Specialist

RCM Holdco; Austin (TX); On-site; USD 24,000 - 35,000; Part time

Job summary

R1 is hiring a Customer Service Representative - Patient Registration in Austin, TX. You will be the first contact for patients, ensuring quick, compassionate access to care and accurate registration across multiple systems.

Role emphasizes building trust with patients, handling insurance information, and coordinating with nurses and physicians to maintain smooth patient flow. Part-time PRN schedule applies.

Qualifications

• Exceptional customer service experience and professional demeanor.
• High school diploma or equivalent; ability to pass background check and vaccination requirements.
• Experience in patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions clearly.
• Build trust with patients during moments of anxiety or illness.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Job description

R1 is hiring a Customer Service Representative - Patient Registration in Austin, TX. You will be the first contact for patients, ensuring quick, compassionate access to care and accurate registration across multiple systems.

Role emphasizes building trust with patients, handling insurance information, and coordinating with nurses and physicians to maintain smooth patient flow. Part-time PRN schedule applies.