Frontline Ops Supervisor - Safety & Fulfillment Lead

FedEx; Hayward (CA); On-site; USD 39,000 - 67,000; Full time

Job summary

FedEx in Hayward, CA seeks an Operations Supervisor to lead a package sortation team and support the Safety Above All culture. You will manage staffing, coaching, and performance, ensuring safe, efficient daily operations and compliance with FedEx policies and regulations.

You will mentor employees, run shift meetings, analyze performance data, and collaborate with other departments to maintain operational excellence.

Qualifications

• Minimum education as listed; related experience acceptable.
• Strong leadership and communication skills required.
• Ability to apply business judgment and manage safety procedures.

Responsibilities

• Oversee daily operations and staff to meet safety and productivity goals.
• Recruit, coach, train, and evaluate performance of employees.
• Plan, organize, staff, direct and control shift activities.
• Assign and manage staff for safe, efficient sortation of packages.
• Monitor performance metrics and implement improvement plans.
• Lead daily briefings and communicate operational updates.
• Develop and administer safety initiatives and programs.
• Resolve customer service issues and escalate as needed.

Skills

Team leadership

Inspiring vision

Business judgment

Verbal/written communication

Coaching/training

Data interpretation

Microsoft Office

Mentoring

Education

High school diploma or GED

Bachelor’s degree preferred

Associate degree or cert program as alternative

Tools

Warehouse management systems

Web-based applications

Job description

FedEx in Hayward, CA seeks an Operations Supervisor to lead a package sortation team and support the Safety Above All culture. You will manage staffing, coaching, and performance, ensuring safe, efficient daily operations and compliance with FedEx policies and regulations.

You will mentor employees, run shift meetings, analyze performance data, and collaborate with other departments to maintain operational excellence.