Frontline Operations Leader: Onboarding & Coaching

WM; Ferris (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Paid holidays

Personal days

Job summary

WM is seeking an Operations Manager Trainee to oversee onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. This role spends most of the day with frontline employees and builds positive working relationships.

You will ensure new hires have tools and guidance, conduct daily touchpoints, and maintain safety and compliance with WM standards. A Trainee program is preferred; required: Associate’s or HS diploma with experience.

Qualifications

• Associate's Degree or High School Diploma with 2 years of relevant work experience.
• Must be at least 18 years of age and legally eligible to work in the United States.
• Driver's License valid upon hire.
• Preferred: Successful completion of the WM Operations Manager Trainee program.

Responsibilities

• Onboard, develop, coach, mentor, and manage performance of drivers and helpers.
• Meet with new frontline employees daily to support onboarding.
• Provide timely, consistent touchpoints with frontline staff and review best practices to improve performance.
• Promote safety and WM Way through coaching and leadership by example.
• Document regulatory records and review route operations documentation daily.

Skills

Coaching

Mentoring

Performance management

Frontline supervision

Onboarding

Safety leadership

Communication

Education

Associate's Degree

High School Diploma with 2 years experience

Job description

WM is seeking an Operations Manager Trainee to oversee onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. This role spends most of the day with frontline employees and builds positive working relationships.

You will ensure new hires have tools and guidance, conduct daily touchpoints, and maintain safety and compliance with WM standards. A Trainee program is preferred; required: Associate’s or HS diploma with experience.