Frontline Member Experience Specialist

Greater Midland Community Centers Inc; Midland (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Greater Midland Community Centers Inc in Midland, MI seeks a friendly Member Service Specialist to deliver professional service to members, guests and program participants. You will handle memberships, registrations, payments, information, and tours to create a welcoming, safe and orderly facility.

The role requires good interpersonal skills, basic math and computer abilities, multitasking, and a willingness to complete background checks and CPR/First Aid if offered.

Qualifications

• Must be 18 years or older.
• Strong interpersonal skills with ability to multitask in a fast-paced environment.
• Basic math and computer skills.
• Must pass an ICHAT background check.
• CPR/First Aid, preferred.
• 1-year minimum experience in customer service-related work, preferred.

Responsibilities

• Provide friendly, courteous, prompt and professional service to all patrons within the facility.
• Inform guests about facility services, programs, schedules, costs, membership, policies, and events.
• Lead quality building tours and assist members/guests with navigating the facility.
• Complete required paperwork accurately, including membership applications and activity registrations.
• Process memberships, registrations, and take payments; input data and reconcile with end-of-day deposits.
• Deliver telephone service by routing calls and answering inquiries.
• Listen and address guest concerns to closure.
• Facilitate and respond to emergency situations via emergency action plans.
• Maintain a clean and organized work environment.
• Demonstrate behaviors aligned with Greater Midland’s Values.
• Food Pantry: assess needs, organize items, and assist/pack for clients.
• Food Deliveries: unload, stock, inform guests of limits, track recipients.
• Clothing/Books: sort donations, stock displays, rotate books.
• Event planning: set up and manage facility rentals and events.

Skills

Interpersonal skills

Multitasking

Customer service

Basic math

Computer skills

Education

High school diploma or GED

Job description

Greater Midland Community Centers Inc in Midland, MI seeks a friendly Member Service Specialist to deliver professional service to members, guests and program participants. You will handle memberships, registrations, payments, information, and tours to create a welcoming, safe and orderly facility.

The role requires good interpersonal skills, basic math and computer abilities, multitasking, and a willingness to complete background checks and CPR/First Aid if offered.