MEMBER SERVICE SPECIALIST

Greater Midland Community Centers Inc; Midland (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Greater Midland Community Centers Inc in Midland, MI seeks a friendly Member Service Specialist to deliver professional service to members, guests and program participants. You will handle memberships, registrations, payments, information, and tours to create a welcoming, safe and orderly facility.

The role requires good interpersonal skills, basic math and computer abilities, multitasking, and a willingness to complete background checks and CPR/First Aid if offered.

Qualifications

• Must be 18 years or older.
• Strong interpersonal skills with ability to multitask in a fast-paced environment.
• Basic math and computer skills.
• Must pass an ICHAT background check.
• CPR/First Aid, preferred.
• 1-year minimum experience in customer service-related work, preferred.

Responsibilities

• Provide friendly, courteous, prompt and professional service to all patrons within the facility.
• Inform guests about facility services, programs, schedules, costs, membership, policies, and events.
• Lead quality building tours and assist members/guests with navigating the facility.
• Complete required paperwork accurately, including membership applications and activity registrations.
• Process memberships, registrations, and take payments; input data and reconcile with end-of-day deposits.
• Deliver telephone service by routing calls and answering inquiries.
• Listen and address guest concerns to closure.
• Facilitate and respond to emergency situations via emergency action plans.
• Maintain a clean and organized work environment.
• Demonstrate behaviors aligned with Greater Midland’s Values.
• Food Pantry: assess needs, organize items, and assist/pack for clients.
• Food Deliveries: unload, stock, inform guests of limits, track recipients.
• Clothing/Books: sort donations, stock displays, rotate books.
• Event planning: set up and manage facility rentals and events.

Skills

Interpersonal skills

Multitasking

Customer service

Basic math

Computer skills

Education

High school diploma or GED

Job description

The Member Service Specialist is a front-line staff member who is responsible for delivering professional customer service to all members, guests, and program participants. This individual must maintain high personal standards and adhere to and carry out the Purpose and Values of Greater Midland.

Major Job Responsibilities

With an emphasis on member and guest experience and administration:

• Provide friendly, courteous, prompt and professional service to all patrons within the facility.
• Inform guests about and provide accurate information regarding facility services, programs, schedules, costs, membership, policies, and all other current events happening in Greater Midland.
• Lead quality building tours and assist members and guests with navigating the facility at times escorting for superior member experience.
• Complete required paperwork accurately, including, but not limited to, membership applications, and activity registrations and timecards.
• Process memberships, program registrations, and take payments for various items/activities; input applicable information accurately into system and reconcile with bank deposit at end of day.
• Deliver superior telephone service by ensuring calls are routed correctly, timely and inquiries answered effectively.
• Listen and facilitate closure to guests concerns.
• Facilitate and respond to emergency situations via emergency action plans.
• Maintain a clean and organized work environment.
• Consistently demonstrate behaviors aligned with Greater Midland’s Values.

With an emphasis on community outreach:

• Food Pantry — regularly assess pantry needs; count date and organize incoming items; facilitate “you-pick” orders or pack for client; maintain cleanliness and organization.
• Food Deliveries — unload deliveries; keep tables stocked with items; welcome and inform guests of limits; keep track of guests receiving items; clean-up and dispose of unused items.
• Clothing and Books — sort donations and dispose of items as necessary; hang clothes and arrange items on tables; clean-up after guests; keep library of books stocked and rotate display regularly.

With an emphasis on event planning:

• Set-up tables, chairs, bounce house, etc., for facility rentals; maintain clean and organized environment before and after event; assist with events as necessary.

Qualification Requirements

• Must be 18 years or older; high school diploma or equivalent GED
• Strong interpersonal skills with ability to multitask in a fast-paced environment
• Basic math and computer skills
• Must be able to pass an ICHAT background check
• CPR/First Aid, preferred
• 1-year minimum experience in customer service-related work, preferred

Physical Requirements

Regular communication and contact with employees, members and guests. Repetitive keyboard activity; sitting or standing at a computer workstation for 4 consecutive hours; bending and stooping for paperwork filing; lifting and/or moving up to 40 pounds will be required of this position. Monday-Friday 11:15 am to close. Some weekends. Equal employment opportunity, including veterans and individuals with disabilities. PI287646137