Frontline Member Advisor I: Banking Support

FirstLight Federal Credit Union; Town of Texas (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

FirstLight Federal Credit Union in El Paso, TX is seeking an Entry MA I to be the first point of contact for members in a high-volume call center. You will deliver exceptional service by phone, online, and mobile channels, resolving inquiries with a one-call mindset and identifying member needs for tailored referrals.

Under close supervision, you will assist with transactions, document interactions, and ensure compliance with all policies and regulations, upholding core values and member

Qualifications

• High school diploma or equivalent is required.
• 1 year of financial institution experience or 2 years in a call center, or 3 years of customer service per year of FI experience required.

Responsibilities

• Provide accurate information to members via phone, online, and mobile channels.
• Resolve inquiries with a one-call resolution mindset.
• Identify member financial needs and refer appropriate products or services.
• Assist with transactions, document interactions thoroughly, and maintain compliance with policies.

Education

High school diploma or equivalent

Job description

FirstLight Federal Credit Union in El Paso, TX is seeking an Entry MA I to be the first point of contact for members in a high-volume call center. You will deliver exceptional service by phone, online, and mobile channels, resolving inquiries with a one-call mindset and identifying member needs for tailored referrals.

Under close supervision, you will assist with transactions, document interactions, and ensure compliance with all policies and regulations, upholding core values and member