Member Advisor I

FirstLight Federal Credit Union; Town of Texas (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

FirstLight Federal Credit Union in El Paso, TX is seeking an Entry MA I to be the first point of contact for members in a high-volume call center. You will deliver exceptional service by phone, online, and mobile channels, resolving inquiries with a one-call mindset and identifying member needs for tailored referrals.

Under close supervision, you will assist with transactions, document interactions, and ensure compliance with all policies and regulations, upholding core values and member

Qualifications

• High school diploma or equivalent is required.
• 1 year of financial institution experience or 2 years in a call center, or 3 years of customer service per year of FI experience required.

Responsibilities

• Provide accurate information to members via phone, online, and mobile channels.
• Resolve inquiries with a one-call resolution mindset.
• Identify member financial needs and refer appropriate products or services.
• Assist with transactions, document interactions thoroughly, and maintain compliance with policies.

Education

High school diploma or equivalent

Job description

Job Details

• Level: Entry
• Job Location: Administration Building - El Paso, TX 79924
• Position Type: Full Time
• Education Level: High School
• Salary Range: $17.77 - $22.21 Hourly
• Job Shift: Day
• Job Category: Customer Service

The Member Advisor I (MA I) serves as the first point of contact for members in a high‑volume contact center, delivering exceptional service through phone, online, and mobile channels. This role focuses on providing accurate information, resolving inquiries with a one‑call resolution mindset, and identifying member financial needs to make appropriate product or service referrals. Working under close supervision, the MA I assists with transactions, addresses account questions, documents interactions thoroughly, and maintains compliance with all policies and regulations. MA I team members exemplify the Credit Union’s Core Values, uphold strong member experience standards, and proactively build long‑term member relationships.

Job Qualifications

EDUCATION/CERTIFICATION:

• High school diploma or equivalent

EXPERIENCE REQUIRED:

• One (1) year of financial institution experience or two (2) years of call center experience, or three (3) years of customer service experience for every year of financial institution experience required.