Frontline Loss Prevention & Customer Service Pro

TJX; Lenexa (KS); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Paid time off

Job summary

HomeGoods at TJX Companies in Lenexa, KS is seeking an enthusiastic Customer Service Associate to support store operations, engage customers, deter theft, and partner with Loss Prevention. You will deliver courteous service, observe checkout procedures, and help maintain a safe and welcoming shopping environment.

Ideal candidates have 0–2 years retail or security experience, strong communication, good judgment, and flexibility to work a variable schedule.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Communication

Judgment

Teamwork

Flexibility

Retail experience

Job description

HomeGoods at TJX Companies in Lenexa, KS is seeking an enthusiastic Customer Service Associate to support store operations, engage customers, deter theft, and partner with Loss Prevention. You will deliver courteous service, observe checkout procedures, and help maintain a safe and welcoming shopping environment.

Ideal candidates have 0–2 years retail or security experience, strong communication, good judgment, and flexibility to work a variable schedule.