Frontline Loss Prevention & Customer Service Associate II

The TJX Companies, Inc.; Portsmouth (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a Loss Prevention Associate for TJ Maxx in Portsmouth, VA. You will help protect customers and assets by maintaining a visible store presence, acting as a deterrent to theft, and wearing a Body Worn Camera as part of the security program.

You will collaborate with store management to support a safe shopping environment. Ideal candidates have strong communication, reliable decision making, and the ability to multitask in a fast-paced retail setting.

Qualifications

• Strong verbal and written communication.
• Sound decision making skills.
• Ability to take initiative and work independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent potential loss.
• Review and understand the Store Emergency Response Guide.
• Wear a company approved uniform including a Body Worn Camera.
• Greet customers appropriately, demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure.
• Document required incidents in AIIM Case Management.
• Performs other duties as assigned.

Skills

Communication

Decision making

Initiative

Time management

Endurance

Retail experience

Job description

The TJX Companies, Inc. is seeking a Loss Prevention Associate for TJ Maxx in Portsmouth, VA. You will help protect customers and assets by maintaining a visible store presence, acting as a deterrent to theft, and wearing a Body Worn Camera as part of the security program.

You will collaborate with store management to support a safe shopping environment. Ideal candidates have strong communication, reliable decision making, and the ability to multitask in a fast-paced retail setting.