Frontline Loss Prevention & Customer Service Associate

The TJX Companies, Inc.; Norfolk (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP (Employee Assistance Program)

401(k) contribute

Job summary

The TJX Companies, Inc. is seeking a Loss Prevention Associate for TJ Maxx Store 0464 in Norfolk, VA. The role focuses on deterring theft, ensuring customer safety, and partnering with store teams on loss prevention efforts.

You will wear a body-worn camera, maintain a visible front-store stance, and greet customers while supporting management and LP to protect the brand and deliver a positive shopping experience.

Qualifications

• Strong verbal and written communication.
• Sound decision making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Responsibilities

• Maintains a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Respond to customer requests for assistance by referring customers to store management or customer service.
• Observe and report any suspicious behavior or incidents to LP or store management.
• Perform a closing safety sweep of the store with a manager.
• Document required incidents in AIIM Case Management.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Stamina

Retail experience

Security experience

Job description

The TJX Companies, Inc. is seeking a Loss Prevention Associate for TJ Maxx Store 0464 in Norfolk, VA. The role focuses on deterring theft, ensuring customer safety, and partnering with store teams on loss prevention efforts.

You will wear a body-worn camera, maintain a visible front-store stance, and greet customers while supporting management and LP to protect the brand and deliver a positive shopping experience.