Frontline Learning Architect

Four Hands; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Four Hands, based in Austin, TX, seeks a People Development Training Specialist to design and deliver practical, frontline-focused learning across Distribution Centers and Art Studio. You will collaborate with operational leaders to standardize processes and ensure workers gain essential skills, knowledge, and confidence to perform safely and efficiently.

You will create and curate materials, facilitate diverse training formats, and monitor impact using LMS data.

Qualifications

• Bachelor's degree in Learning & Development, Education, Organizational Development, Human Resources, Business, or related field; or equivalent education and experience.
• 5+ years designing, facilitating, and managing training programs in manufacturing, warehouse, distribution, retail, production, or other operational environments.

Responsibilities

• Assess learning and training needs and create goals and objectives for training programs.
• Curate, develop, and deliver skills-based training programs for frontline and operational employees.
• Create training materials, facilitator guides, participant resources, job aids, and learning activities.
• Facilitate instructor-led, virtual, and hands-on training experiences.
• Create training schedules and track participation, completion, and effectiveness.
• Develop flexible learning interventions that support a variety of learning styles and employee needs.
• Partner with leaders to identify operational training needs and performance gaps.
• Spend time on the floor observing workflows, building relationships, and identifying opportunities to improve employee capability and effectiveness.
• Facilitate onboarding, cross-training, and job-specific training for frontline employees, including coordinating and improving the first-week onboarding experience to ensure employees have the knowledge, resources, and support needed for success.
• Partner with subject matter experts to capture institutional knowledge and translate it into learning resources.
• Support adoption of SOPs, work instructions, and process documentation
• Support training initiatives related to new systems, equipment, and operational changes
• Conduct training audits to ensure training materials and SOPs remain accurate, relevant, and aligned with current business practices
• Conduct surveys, interviews, observations, and data analysis to evaluate training effectiveness and identify improvement opportunities
• Manage learning content and training records within the LMS
• Track and report on learning participation, completion, and impact metrics
• Keep current on industry trends, learning technologies, and adult learning best practices
• Support People Development initiatives and projects
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team

Skills

Bilingual English/Spanish

Facilitation

Communication

Relationship building

Adult learning

Instructional design

Learning technologies

LMS administration

SOPs creation

Education

Bachelor's degree or equivalent

Tools

LMS

Job description

Four Hands, based in Austin, TX, seeks a People Development Training Specialist to design and deliver practical, frontline-focused learning across Distribution Centers and Art Studio. You will collaborate with operational leaders to standardize processes and ensure workers gain essential skills, knowledge, and confidence to perform safely and efficiently.

You will create and curate materials, facilitate diverse training formats, and monitor impact using LMS data.