Frontline IT Support Technician - Hardware & Helpdesk

NMSU Conference Services; Las Cruces (NM); On-site; USD 22,000 - 25,000; Full time

Job summary

New Mexico State University is seeking a Technical Support Technician to join the Information Technology team in Las Cruces, NM. The role provides front-line technical support for faculty, staff, and students, handling hardware, software, and access issues in a distributed IT environment.

You will set up, image, and deploy devices, maintain asset records, and follow university security standards. The position emphasizes clear documentation, SLA adherence, and teamwork with senior technicians.

Qualifications

• High School diploma + 1 year of relevant experience, or higher degree.

Responsibilities

• Provides technical support for faculty, staff, and students in a distributed IT environment.
• Acts as first line of response for routine hardware, software, and access issues.
• Supports setup, deployment, and inventory of desktops, printers, and peripherals.
• Documents incidents and service requests in the ticketing system and escalates complex issues.
• Assists with equipment maintenance and participates in technology upgrades and training.

Education

High School diploma + 1 year of relevant experience, or higher degree

Job description

New Mexico State University is seeking a Technical Support Technician to join the Information Technology team in Las Cruces, NM. The role provides front-line technical support for faculty, staff, and students, handling hardware, software, and access issues in a distributed IT environment.

You will set up, image, and deploy devices, maintain asset records, and follow university security standards. The position emphasizes clear documentation, SLA adherence, and teamwork with senior technicians.