Campus IT Help Desk Specialist

New-Mexico-Highlands-University; Las Vegas Town (NM); On-site; USD 40,000 - 56,000; Full time

Job summary

New-Mexico Highlands-University is seeking a Help Desk Technician to ensure proper computer, telephone, printer, and classroom technology operation for end users. You will handle in-person, phone, and email requests with a focus on timely, courteous support.

Responsibilities include troubleshooting software and hardware, escalating complex issues, documenting problems, managing user accounts, and contributing to process improvements.

Qualifications

• Associate’s degree in any field.
• 1 year of demonstrated experience providing technology support.
• Preferred: Bachelor’s degree in any field.
• Knowledge of Windows and Mac OS, Office 365, Brightspace, and Zoom.
• Strong communication and customer service skills.

Responsibilities

• Fields incoming end-user requests in person, by phone, or by email.
• Troubleshoots software and hardware; Test fixes and follow up.
• Prioritizes and escalates problems as needed within ITS.
• Documents user requests with full details.
• Manages user accounts and password resets.
• Collaborates to improve internal processes and customer service.
• Cross-trains in other ITS areas and covers workload during shortages.
• Develops training materials and helps train new hires.
• Maintains regular attendance and performs other duties as assigned.

Skills

Communication skills

Customer service

Windows & Mac OS

Office 365

Brightspace

Zoom

Education

Associate’s degree in any field

Bachelor’s degree preferred

Job description

New-Mexico Highlands-University is seeking a Help Desk Technician to ensure proper computer, telephone, printer, and classroom technology operation for end users. You will handle in-person, phone, and email requests with a focus on timely, courteous support.

Responsibilities include troubleshooting software and hardware, escalating complex issues, documenting problems, managing user accounts, and contributing to process improvements.