Technical Support Technician

NMSU Conference Services; Las Cruces (NM); On-site; USD 22,000 - 25,000; Full time

Job summary

New Mexico State University is seeking a Technical Support Technician to join the Information Technology team in Las Cruces, NM. The role provides front-line technical support for faculty, staff, and students, handling hardware, software, and access issues in a distributed IT environment.

You will set up, image, and deploy devices, maintain asset records, and follow university security standards. The position emphasizes clear documentation, SLA adherence, and teamwork with senior technicians.

Qualifications

• High School diploma + 1 year of relevant experience, or higher degree.

Responsibilities

• Provides technical support for faculty, staff, and students in a distributed IT environment.
• Acts as first line of response for routine hardware, software, and access issues.
• Supports setup, deployment, and inventory of desktops, printers, and peripherals.
• Documents incidents and service requests in the ticketing system and escalates complex issues.
• Assists with equipment maintenance and participates in technology upgrades and training.

Education

High School diploma + 1 year of relevant experience, or higher degree

Job description

Position Details

• 504004
• Las Cruces, New Mexico, United States
• Staff
• Staff Full-time
• Closing at: Sep 4 2026 - 23:55 MDT

Department Contact

Greg Raftery, 575-646-4185, [e-mail]

Internal or External Search

External - Open to all applicants

Advertising Summary

As a Technical Support Technician with NMSU IT, you will part of our team as "the front door to IT" and will be the first friendly face behind the fix - troubleshooting hardware, software, and connectivity issues for faculty and staff across campus. Working alongside experienced technicians, you'll install and configure Windows and Mac workstations and peripherals, resolve incidents and service requests through our ticketing system, image and deploy devices, and help maintain accurate documentation and asset records. You'll follow established IT security and support standards while building hands-on expertise in enterprise tools and practices. We're looking for someone curious, dependable, and genuinely good with people - someone who listens well, communicates clearly, and takes satisfaction in solving problems.

• Must be authorized to work in the United States. Visa sponsorship is not available for this position.
• Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and the translation of other relevant employment documents prior to being offered employment at New Mexico State University. A foreign transcript evaluation is required any time foreign course work is used to meet an employment related credential requirement. An evaluation is required even if the foreign course work has been accepted by a college or university in the United States.

Position Details

Position Title: Technical Support Technician

College/Division: Information Technology

Department: 450222-IT INSTRUCTION & RESEARCH SUPPORT

Location: Las Cruces

Target Hourly/Salary Rate: $16.83

Appointment Full-time Equivalency: 1.0

FLSA Status: Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

Job Duties and Responsibilities

This position provides technical support within a distributed IT environment, operating under the direction of senior staff and in alignment with central IT standards. As a member of the end-user support team, the position contributes to the delivery of reliable, customer-centered IT services by assisting faculty, staff, and students with basic hardware, software, and access issues. The role acts as a first line of response for routine support needs and helps maintain the daily operational stability of instructional and administrative technology environments. The position assists with the setup, deployment, and inventory tracking of desktop computers, printers, and related equipment. It follows established procedures and university-approved standards for service delivery, documentation, and security practices. Support activities are tracked through the institution’s ticketing system, with an emphasis on clear documentation, adherence to service-level expectations, and escalation of unresolved or complex issues to senior technicians or central IT teams. In addition to direct technical support, the position contributes to equipment maintenance, troubleshooting, and user support during technology transitions, such as office moves or system upgrades. It also supports continuous improvement by identifying recurring problems, suggesting workflow enhancements, and participating in training sessions designed to build technical knowledge and improve service quality. Through dependable support and a focus on user experience, this position helps uphold the effectiveness of the university’s enterprise IT environment.

Qualifications

Required Education and Experience

High School diploma + 1 years of relevant experience, or higher degree.

Preferred Qualifications

ITIL Preferred

Special Certification/Licensure

Working Conditions and Physical Effort

Environment

Work is normally performed indoors.

Physical Effort

Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements

Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk

No or very limited exposure to physical risk.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives - and the lives of the people they love - through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated on the hill above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Special Instructions to Applicants

The electronic application is the official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.

Requesting an Accommodation

Individuals with disabilities are encouraged to apply. In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and New Mexico State University policy, if you have a disability and would like to request an accommodation in order to apply, interview, or complete onboarding for a position with New Mexico State University, or if you cannot use the online application system, please visit our Accessibility & Accommodations page to initiate an accommodation request