Onsite IT Service Desk Pro - Client Support & Systems

NetCov; Tallahassee (FL); On-site; USD 46,000 - 62,000; Full time

Job summary

NetCov in Tallahassee, FL is seeking a Service Desk Specialist to provide desktop support and resolve end-user issues. This onsite, full-time role involves handling client IT requests, working with the managed services team, and maintaining accurate tickets to ensure high-quality service.

The ideal candidate will have an Associate degree in IT or related field, 1–3 years of IT experience, and relevant certifications. On-call rotation and travel to client sites may be required.

Qualifications

• Associate degree in IT or related field required.
• 1-3 years of relevant IT experience in help desk or desktop administration.
• Industry certifications (e.g., CompTIA A+, Network+, Security+) are highly desirable.

Responsibilities

• Provide effective technical support to clients via phone, email and RMM toolset.
• Diagnose and resolve desktop hardware and application issues.
• Collaborate with the team to ensure timely service delivery and maintain SLAs.
• Maintain client documentation and track support tickets.

Skills

Technical knowledge

Problem-solving

Communication

Education

Associate degree in IT/ Computing/ Network Admin

Tools

RMM toolset

Job description

NetCov in Tallahassee, FL is seeking a Service Desk Specialist to provide desktop support and resolve end-user issues. This onsite, full-time role involves handling client IT requests, working with the managed services team, and maintaining accurate tickets to ensure high-quality service.

The ideal candidate will have an Associate degree in IT or related field, 1–3 years of IT experience, and relevant certifications. On-call rotation and travel to client sites may be required.