Frontline IT Support Specialist — User Tech Help

ABHS; Donlontown (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

ABHS is seeking an IT Support Specialist in Marlton, NJ to provide technical assistance to end-users and maintain IT systems. The role involves diagnosing hardware and software issues, configuring devices, and delivering strong customer service.

The ideal candidate has experience in IT support, familiarity with Windows and macOS, and the ability to train users and create helpful documentation. This is a full-time, on-site position with salary in the stated range.

Qualifications

• Associate degree or equivalent certification in Information Technology, Computer Science, or related field.
• Proven experience in IT support roles, preferably in a corporate environment.
• Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues promptly and effectively.
• Escalate complex technical problems to appropriate teams for resolution.
• Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.
• Set up and manage user accounts and access permissions.
• Assist users with basic IT training and create documentation for common IT issues.

Skills

Windows OS

macOS

Customer service

Troubleshooting

Remote support

Education

Associate degree or equivalent IT certification

Tools

Microsoft Office Suite

IT hardware and software

Job description

ABHS is seeking an IT Support Specialist in Marlton, NJ to provide technical assistance to end-users and maintain IT systems. The role involves diagnosing hardware and software issues, configuring devices, and delivering strong customer service.

The ideal candidate has experience in IT support, familiarity with Windows and macOS, and the ability to train users and create helpful documentation. This is a full-time, on-site position with salary in the stated range.