Tech Concierge: IT Support Specialist

Abhealthnetwork; Marlton, Northern (NJ, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Abhealthnetwork is seeking an IT Support Specialist to provide hands-on technical assistance for end-users in Marlton, NJ. You will diagnose, configure, and resolve hardware, software, and network issues while delivering excellent customer service and clear documentation.

The role involves remote and on-site support, asset inventory, user account management, and collaboration with IT teams to implement robust solutions.

Qualifications

• Associate degree or equivalent certification in IT, Computer Science, or related field.
• Proven experience in IT support roles.
• Familiarity with Windows and macOS operating systems; MS Office.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues promptly and effectively.
• Escalate complex technical problems to appropriate teams for resolution.
• Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.
• Set up and manage user accounts and access permissions.
• Assist users with basic IT training and create user guides and FAQs.
• Maintain an inventory of IT assets and monitor stock levels.
• Provide remote support to off-site users and ensure secure connections to resources.
• Collaborate with IT teams and vendors; communicate solutions clearly to users.

Skills

IT support experience

Windows & MacOS

Troubleshooting

Customer service

Education

Associate degree or IT-related cert

Tools

Microsoft Office Suite

Job description

Abhealthnetwork is seeking an IT Support Specialist to provide hands-on technical assistance for end-users in Marlton, NJ. You will diagnose, configure, and resolve hardware, software, and network issues while delivering excellent customer service and clear documentation.

The role involves remote and on-site support, asset inventory, user account management, and collaboration with IT teams to implement robust solutions.