Frontline IT Support Specialist I

Lamoille North Supervisory Union; Hyde Park (VT); On-site; USD 33,000 - 43,000; Full time

Job summary

Lamoille North Supervisory Union in Hyde Park, Vermont, is seeking a District Technology Specialist I to provide frontline IT support, log and resolve tickets, and guide users through self-help steps. The role involves basic hardware/software troubleshooting and escalating complex issues to Tier II teams.

You will document actions clearly, assist with device deployment, and maintain inventories. Strong communication, teamwork, and dependable performance are essential in a collaborative district

Qualifications

• Associate degree preferred.
• Citizenship, residency or work visa required.

Responsibilities

• Log tickets via phone, email, or portal.
• Resolve routine hardware/software issues such as password resets and account unlocks.
• Escalate advanced tickets to Tier II or other teams as needed.
• Maintain detailed ticket notes and communications.
• Assist with inventory audits, asset tagging, and check-in/check-out of equipment.
• Image and configure devices for deployment.
• Guide users through self-help steps with courteous, patient service.
• Provide regular status updates to requestors.

Skills

Communication Skills

Team Player

Problem Solving

Dependability

Organizational Skills

Education

Associate degree preferred

Job description

Lamoille North Supervisory Union in Hyde Park, Vermont, is seeking a District Technology Specialist I to provide frontline IT support, log and resolve tickets, and guide users through self-help steps. The role involves basic hardware/software troubleshooting and escalating complex issues to Tier II teams.

You will document actions clearly, assist with device deployment, and maintain inventories. Strong communication, teamwork, and dependable performance are essential in a collaborative district