Frontline IT Support Specialist I

Texas A&M University System; Canyon (TX); On-site; USD 31,000 - 37,000; Full time

Job summary

West Texas A&M University seeks an End User Support Specialist I to provide secure end-user support and guidance across campus. The role covers desktop patch management, antivirus assurance, vulnerability remediation, and support across multiple sites, including occasional Amarillo and VERO locations. Training and documentation are key components of the job.

Strong IT knowledge, 1 year of IT experience, and solid communication skills are required. Weekend/off-hour support may be necessary.

Qualifications

• Bachelor’s degree or equivalent required; Master’s preferred.
• 1 year of related IT experience required.
• Knowledge of word processing and spreadsheets.
• ITIL knowledge and strong communication skills are essential.
• Ability to work in a fast-paced, team environment and maintain security.

Responsibilities

• Provides day-to-day desktop patch management and antivirus assurance.
• Performs vulnerability remediation and security compliance checks.
• Troubleshoots end-user computing and connectivity issues.
• Interacts with staff to resolve problems and documents solutions.
• Trains end users on applications and best practices.
• Maintains compliance with required online trainings.

Skills

Customer service

Communication

Time management

Teamwork

Troubleshooting

ITIL knowledge

Documentation

Education

Bachelor's degree or equivalent

Master's degree (preferred)

CompTIA A+ (preferred)

CompTIA Network+ (preferred)

CompTIA Security+ (preferred)

Active Directory knowledge (cert)

Tools

Active Directory

Windows 10

macOS/iOS

Job description

West Texas A&M University seeks an End User Support Specialist I to provide secure end-user support and guidance across campus. The role covers desktop patch management, antivirus assurance, vulnerability remediation, and support across multiple sites, including occasional Amarillo and VERO locations. Training and documentation are key components of the job.

Strong IT knowledge, 1 year of IT experience, and solid communication skills are required. Weekend/off-hour support may be necessary.