Senior IT Support Specialist - End-User Expert

Frontgrade Technologies; Exeter (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Immediate Medical (FSA and HSA),Dental

401K Match with 100% immediate vesting

9X80 compressed work schedule for the‑

Career Opportunity and Growth

Tuition Reimbursement/Student Loan Rep

Generous PTO and 11 paid Holidays per

8 weeks of 100% Paid Family Leave

Job summary

Frontgrade Technologies is seeking an IT Support Technician II to provide frontline technical assistance to end-users. You will diagnose software and hardware issues, install updates, and guide users through solutions to minimize downtime.

The role emphasizes clear communication, strong problem-solving, and a customer-focused approach. You will document incidents, contribute to knowledge bases, and collaborate with fellow IT staff to improve services.

Qualifications

• Minimum of two (2) years of experience in area of responsibility.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

Skills

2+ years experience

Job description

Frontgrade Technologies is seeking an IT Support Technician II to provide frontline technical assistance to end-users. You will diagnose software and hardware issues, install updates, and guide users through solutions to minimize downtime.

The role emphasizes clear communication, strong problem-solving, and a customer-focused approach. You will document incidents, contribute to knowledge bases, and collaborate with fellow IT staff to improve services.