Frontline IT Support & Event Hardware Specialist

The-Summit-Church; Brassfield (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The Summit Church is seeking a frontline IT Help Desk Technician to support staff across hardware, software, and OS issues. You will be the first contact via tickets, calls, chats, emails, and in-person requests, diagnosing problems and escalating when needed.

Responsibilities include configuring devices for events (iPads, smartboard TVs), maintaining IT asset inventory, updating the knowledge base, and providing on-call support across campuses.

Qualifications

• Excellent communication and ability to explain solutions clearly.
• Experience with Mac and Windows OS and iPad devices.
• Strong troubleshooting and service orientation.
• Organized, detail-oriented and good at inventory tracking.
• Valid driver’s license and ability to lift 50 lbs.

Responsibilities

• Serve as first point of contact for staff tech requests via tickets, calls, chats, emails, and in-person requests.
• Diagnose and resolve basic hardware, software, and OS issues; escalate advanced issues.
• Log and close tickets with accurate notes; follow up to confirm resolution.
• Image computers, create user accounts, install upgrades.
• Prepare and coordinate event iPads and smartboard TVs for events.
• Maintain IT asset inventory and clean/organized warehouse.
• Document solutions in IT knowledge base.
• Provide on-call support at multiple campuses during weekends/events.

Skills

Excellent communication

Customer service mindset

Troubleshooting

Mac and Windows OS

iPad/iOS

Inventory management

Organizational skills

Teamwork

Ability to lift 50 lbs

Tools

Ticketing system

Printer drivers

iPad/iOS device management

Job description

The Summit Church is seeking a frontline IT Help Desk Technician to support staff across hardware, software, and OS issues. You will be the first contact via tickets, calls, chats, emails, and in-person requests, diagnosing problems and escalating when needed.

Responsibilities include configuring devices for events (iPads, smartboard TVs), maintaining IT asset inventory, updating the knowledge base, and providing on-call support across campuses.