Frontline IT Support Engineer (Tier 1) – Construction Ops

architectural glass services; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

Architectural Glass Services is seeking a Tier 1 IT Support Engineer to provide frontline technology support across multiple sites, helping employees stay connected and productive. You will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, and connectivity while supporting onboarding, asset tracking, and issue escalation.

The role emphasizes strong troubleshooting, urgency, accountability, and a service-first mindset to support field, office, manufacturing, and

Qualifications

• 2+ years of IT Support or Help Desk experience.
• Experience with Microsoft 365 and Entra ID.
• Knowledge of Windows, Microsoft Office, and basic networking (DNS, DHCP, TCP/IP, VPN).

Responsibilities

• Respond to and resolve IT support tickets.
• Perform employee onboarding and offboarding.
• Manage user accounts, password resets, MFA, and access requests.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Assign and manage software licenses.
• Support desktops, laptops, printers, mobile devices, and business applications.
• Troubleshoot Windows, Microsoft Office, email, VPN, and connectivity issues.
• Support endpoint management through RMM and MDM platforms.
• Maintain IT documentation and asset inventory.
• Assist with cybersecurity initiatives and endpoint protection.
• Escalate complex issues to senior IT staff when required.

Skills

IT Support

Microsoft 365

Entra ID

Windows

Microsoft Office

Networking basics

VPN

Customer service

Troubleshooting

Cybersecurity basics

Tools

Freshservice

RMM tools

MDM platforms

SureMDM

Job description

Architectural Glass Services is seeking a Tier 1 IT Support Engineer to provide frontline technology support across multiple sites, helping employees stay connected and productive. You will troubleshoot cloud and on-premises systems, hardware, software, mobile devices, and connectivity while supporting onboarding, asset tracking, and issue escalation.

The role emphasizes strong troubleshooting, urgency, accountability, and a service-first mindset to support field, office, manufacturing, and