Front-Line Help Desk Technician - Rapid Triage

Jackson Technical L.L.C; Tulsa, Northern (OK, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Jackson Technical L.L.C. in Tulsa seeks an energetic Front-Line Help Desk Technician to be the first point of contact for managed service clients. You will handle quick-turnaround requests, resolve simple issues, and ensure immediate assistance with a friendly, reassuring approach.

This entry-level role trains you in Windows/macOS basics, Microsoft 365, Active Directory, and standard networking while you triage, document interactions, and escalate complex problems to specialists.

Qualifications

• Entry-level role with training available.
• Experience in customer-facing tech support is a plus but not required.
• Familiarity with Windows/macOS and Microsoft 365 is expected.

Responsibilities

• Rapid Triages & Resolution: process requests and fix common issues quickly.
• Account Navigation: identify client accounts, verify credentials, document interactions.
• Password & Access Management: password resets, unlocks, simple permission updates across AD and M365.
• Basic Troubleshooting: Tier 1 fixes like printer mapping, software installs, email config, connectivity checks.
• Escalation Management: route complex issues with notes to specialists.
• Team Assistance: support Network Techs and Engineers.
• Client Communication: provide friendly, clear communication to end-users and maintain CSAT.

Skills

Customer service mindset

Strong communication

Multitasking

Tools

Active Directory

Microsoft 365 administration

DNS/DHCP/Wi-Fi basics

Windows/macOS basics

Job description

Jackson Technical L.L.C. in Tulsa seeks an energetic Front-Line Help Desk Technician to be the first point of contact for managed service clients. You will handle quick-turnaround requests, resolve simple issues, and ensure immediate assistance with a friendly, reassuring approach.

This entry-level role trains you in Windows/macOS basics, Microsoft 365, Active Directory, and standard networking while you triage, document interactions, and escalate complex problems to specialists.