Frontline Guest Experience Specialist

The Tech; San Jose (CA); Presencial; USD 26.000 - 37.000; Tempo integral

Resumo da vaga

The Tech Interactive in San Jose is seeking a Guest Experience Associate to deliver exceptional front-line service across admissions, concessions, and programs. You will engage school groups, families, and diverse audiences daily, guiding experiences in our hands-on spaces and IMAX offerings.

Willingness to work weekends/evenings is required; on-call shifts and standing for long periods are part of the role. Training and growth opportunities are provided to enhance guest experience skills.

Qualificações

• Minimum High School Diploma; or AA or BA in a related field (or a combination of coursework towards a degree and relevant experience).
• Ability to engage and effectively communicate with diverse audiences in a variable-paced environment.
• Excellent customer service, public speaking, and listening skills.
• One or more years of retail, sales, museum, and/or customer service experience preferred.
• Experience working with youth in a traditional or non-traditional educational setting is highly desired.

Responsabilidades

• Guest Transactions and IMAX Theater Operations.
• Operate point of sale system for admission, concessions, and gift shop transactions.
• Operate the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film.
• Handle food transactions and inventory in concessions according to Department of Health standards.
• Support pre-show guest entrance into IMAX.
• Perform and delegate general housekeeping to maintain the appearance of the front of the house and the IMAX Theater.
• Exhibit and Program facilitation.
• Lead experiences with diverse audiences in our most open-ended program spaces using our Design Challenge Learning facilitation style.
• Participate in required and optional training sessions to build and maintain customer service and facilitation skills.
• Maintain cleanliness and organization of materials in exhibit and program spaces.
• Greet school groups providing welcoming and introductory information.
• Maintain current knowledge about The Tech's admission rates, membership options, special events, educational programs, and other visitor-related information.
• Report non-functioning exhibits, electronics, or lighting to the Engineering and Facilities staff in a timely manner.
• Complete additional related tasks or duties as assigned by the supervisor/manager.

Conhecimentos

Customer service

Public speaking

Communication

Retail experience

Museum experience

Formação

High School Diploma or equivalent

AA or BA in related field

Descrição da vaga

The Tech Interactive in San Jose is seeking a Guest Experience Associate to deliver exceptional front-line service across admissions, concessions, and programs. You will engage school groups, families, and diverse audiences daily, guiding experiences in our hands-on spaces and IMAX offerings.

Willingness to work weekends/evenings is required; on-call shifts and standing for long periods are part of the role. Training and growth opportunities are provided to enhance guest experience skills.