Front Desk & Utility Billing Specialist

Gfoat; Town of Texas, Northern (WI, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Gfoat in a municipal setting seeks a Front-of-House professional to support department heads and the City Manager’s Office. Responsibilities include utility billing, permits, facility rentals, and comprehensive front desk operations with a focus on exceptional customer service and accurate administration.

The role covers accounts payable/receivable, website management, and daily reconciliations, collaborating across city departments to ensure smooth public-facing services.

Qualifications

• GAAP and GAAP auditing principles related to municipal budgets.
• Knowledge of accounts payable and accounts receivable.
• Computers and software for tracking AP/AR and leave balances.
• Knowledge of cash management practices and principles.
• Knowledge of preparing, submitting and receiving RFPs.
• Knowledge of municipal audit practices and procedures.
• Ability to develop, implement and enforce budgetary regulations.
• Skill in payroll, annual leave, long/short-term disability, workers' comp, expenses.
• Skill in tracking and maintaining multiple accounts.
• Ability to plan and implement departmental procedures and objectives.
• Able to communicate with the public and co-workers effectively.

Responsibilities

• Greeting customers and handling requests and/or complaints.
• Handling online requests for permits, moves, and general inquiries.
• Answering the phone and providing information.
• Preparing daily reconciliations and deposits for utility bills and other collections.
• Assisting City leadership and officials when needed.
• Utility Billing: manages operations and programs.
• User Fees and Facilities: manages city facility fees, reservations, rentals, and permits.
• General customer service and professional City representation.
• Permits: intake, processing, payments, and permit workflows.
• Manage City website, calendar, and alerts; maintain notices.
• Perform other duties and special projects as assigned.

Skills

Accounts payable

Accounts receivable

Budgeting

Cash management

Financial reporting

RFP knowledge

Municipal auditing

Budgetary regulations

Payroll reporting

Communication

Customer service

Attention to detail

Job description

Gfoat in a municipal setting seeks a Front-of-House professional to support department heads and the City Manager’s Office. Responsibilities include utility billing, permits, facility rentals, and comprehensive front desk operations with a focus on exceptional customer service and accurate administration.

The role covers accounts payable/receivable, website management, and daily reconciliations, collaborating across city departments to ensure smooth public-facing services.