Customer Experience Lead - Frontline Team Coach

National Black MBA Association; Montgomery (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k)

Job summary

HomeGoods at TJX Companies in Montgomery, AL invites you to grow your career in a dynamic, diverse retail environment. As a frontline team member you’ll promote a highly-satisfied customer experience, support store operations, and participate in training and mentoring of Associates on frontline execution.

This role emphasizes teamwork, excellent interpersonal and customer service skills, and flexibility to work evenings and weekends.

Qualifications

• High School graduate or equivalent degree preferred.
• Experience as a coordinator or previous retail/supervisory experience preferred.
• Ability to work as part of a team and provide direction to others.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Assigns registers and coordinates breaks to ensure optimized coverage.

Skills

Interpersonal skills

Customer service

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

HomeGoods at TJX Companies in Montgomery, AL invites you to grow your career in a dynamic, diverse retail environment. As a frontline team member you’ll promote a highly-satisfied customer experience, support store operations, and participate in training and mentoring of Associates on frontline execution.

This role emphasizes teamwork, excellent interpersonal and customer service skills, and flexibility to work evenings and weekends.