Frontline Engagement & Training Lead

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 23,074 - 23,763; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

HSA

life insurance

Job summary

The TJX Companies, Inc. in Castle Rock, CO is seeking a frontline supervisor-style role focused on delivering a Highly‑Satisfied customer experience.

You will train and mentor Associates, coordinate coverage, and ensure cash controls and safety policies are followed on the sales floor. This position requires a high school diploma, flexibility for evenings and weekends, and the ability to work as part of a team.

Qualifications

• High School graduate or equivalent preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly‑Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue‑line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.

Skills

Customer service excellence

Team leadership

Interpersonal skills

Cash handling

Attention to detail

Education

High School diploma or equivalent

Tools

Cash register

POS system

Job description

The TJX Companies, Inc. in Castle Rock, CO is seeking a frontline supervisor-style role focused on delivering a Highly‑Satisfied customer experience.

You will train and mentor Associates, coordinate coverage, and ensure cash controls and safety policies are followed on the sales floor. This position requires a high school diploma, flexibility for evenings and weekends, and the ability to work as part of a team.