Frontline Desktop Support Specialist

TP Mechanical; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

TP Mechanical is seeking a Help Desk Technician to be the first point of contact for end-user technical support. You will resolve hardware, software, and connectivity issues, deploy and maintain workstations, manage Microsoft 365 accounts, and provide professional, timely service across the user base.

The role requires strong customer service, solid troubleshooting skills, and the ability to document solutions for future reference.

Qualifications

• Minimum 3–5 years of corporate helpdesk or desktop support experience.
• Working knowledge of Windows 10/11 and basic Active Directory tasks (password resets, account unlocks).
• Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi troubleshooting).
• Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management).
• Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
• Familiarity with remote support tools and techniques.

Responsibilities

• Respond to and resolve help desk tickets in a timely manner via phone, email, and in person.
• Set up, configure, and deploy workstations, laptops, printers, and peripherals for end users.
• Assist with user account creation, password resets, and permissions within Microsoft 365.
• Perform basic hardware and software troubleshooting and repairs.
• Maintain and update the IT asset inventory.
• Assist end users with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Install, update, and troubleshoot desktop software and business applications.
• Support basic mobile device setup and troubleshooting for company-issued devices.
• Diagnose and resolve common hardware, software, and network connectivity issues.
• Document troubleshooting steps and solutions in the ticketing system for future reference.
• Provide hands-on IT support for the local office, including desk-side assistance.
• Escalate complex issues to senior IT staff or systems engineers as needed.
• Follow established security procedures and report potential threats or suspicious activity.
• Assist with endpoint protection updates and ensure antivirus software is current on all devices.
• Maintain help desk knowledge-base articles and user guides.
• Track and manage IT equipment inventory, including check-in and check-out of loaner devices.
• All other duties as assigned.

Skills

Windows 10/11

Active Directory

Microsoft 365

Networking basics

Ticketing systems

Desktops/Laptops/Printers

Remote support

Education

High School Diploma or GED

Tools

ServiceNow

Freshdesk

Jira Service Management

Job description

TP Mechanical is seeking a Help Desk Technician to be the first point of contact for end-user technical support. You will resolve hardware, software, and connectivity issues, deploy and maintain workstations, manage Microsoft 365 accounts, and provide professional, timely service across the user base.

The role requires strong customer service, solid troubleshooting skills, and the ability to document solutions for future reference.