Frontline Desktop Support Analyst — High-Impact, In-Office

Saragossa; New York (NY); On-site; USD 33,000 - 55,000; Full time

Job summary

Saragossa in New York is seeking a Desktop Support Analyst to be the go-to tech person supporting a global investment firm. You will resolve issues across Windows 10, Mac, iOS, Office 365, and Zoom, and you will take ownership of problems from start to finish.

This high-visibility role requires several years in financial tech support, strong communication under pressure, and a readiness to work on-site in New York. You will build relationships and make an impact every day.

Qualifications

• Several years of technical support experience in the financial industry.
• Ability to prioritize under pressure and communicate clearly with non-technical users.
• Willingness to work in-office in New York.

Responsibilities

• Provide desktop support across Windows 10, Mac, iOS, Office 365, and Zoom.
• Maintain secure, organized devices via Mobile Device Management.
• Collaborate with teams to resolve issues quickly and visibly.

Skills

Technical support

Customer service

Windows 10

Mac

iOS

Office 365

Zoom

Mobile Device Management

Financial industry experience

Job description

Saragossa in New York is seeking a Desktop Support Analyst to be the go-to tech person supporting a global investment firm. You will resolve issues across Windows 10, Mac, iOS, Office 365, and Zoom, and you will take ownership of problems from start to finish.

This high-visibility role requires several years in financial tech support, strong communication under pressure, and a readiness to work on-site in New York. You will build relationships and make an impact every day.