Desktop Support Analyst

Saragossa; New York (NY); On-site; USD 33,000 - 55,000; Full time

Job summary

Saragossa in New York is seeking a Desktop Support Analyst to be the go-to tech person supporting a global investment firm. You will resolve issues across Windows 10, Mac, iOS, Office 365, and Zoom, and you will take ownership of problems from start to finish.

This high-visibility role requires several years in financial tech support, strong communication under pressure, and a readiness to work on-site in New York. You will build relationships and make an impact every day.

Qualifications

• Several years of technical support experience in the financial industry.
• Ability to prioritize under pressure and communicate clearly with non-technical users.
• Willingness to work in-office in New York.

Responsibilities

• Provide desktop support across Windows 10, Mac, iOS, Office 365, and Zoom.
• Maintain secure, organized devices via Mobile Device Management.
• Collaborate with teams to resolve issues quickly and visibly.

Skills

Technical support

Customer service

Windows 10

Mac

iOS

Office 365

Zoom

Mobile Device Management

Financial industry experience

Job description

Desktop Support Analyst - Global Investment Firm - Up to $40/hour. You get to be the go‑to tech person at one of the world's leading investment firms. This is a high‑visibility role where the work you do is noticed. You are not sitting in the background waiting for tickets to come in. You are front and center, solving real problems for real people across a globally recognized firm, and the people you support know your name. You spend your days keeping things running smoothly across Windows 10, Mac, iOS, Office 365, and Zoom. When something breaks, you fix it. You are the person people trust to sort things out quickly and without fuss. You also get hands‑on with Mobile Device Management, making sure devices are secure, organized, and working the way they should be. Working in-office means you are in the room where things happen.

You build relationships, you develop a reputation, and you grow faster because of it. At a firm of this caliber, that matters. You bring at least a few years of technical support experience in the financial industry, so you already understand the environment and the pace. You know how to handle pressure, prioritize fast, and communicate clearly with people who are not technical. This is a great next step if you are a couple of roles into your career and ready to take on something with more weight to it.

You want a role that challenges you and puts you in front of a brand of real substance. Ready to do your best work at a firm that will actually notice?