Part Time Customer Service Rep

Combined Public Communications, LLC; Cold Spring (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan (ESOP)

Job summary

Combined Public Communications, LLC in Cold Spring, KY, is seeking ambitious, friendly customer service representatives to join our team. You will be the front line for customers, handling inquiries, processing transactions, and assisting with refunds while delivering helpful, professional service.

This part-time role offers evening hours 4:00pm-9:00pm EST with rotating Saturday shifts 10am-6pm EST. You should be reliable, punctual, and comfortable using MS Office tools; Spanish is a plus but

Qualifications

• Must pass a background check.
• Part-time, 4:00pm-9:00pm EST with rotating Saturday shifts.
• Flexibility and reliability in scheduling.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong verbal and written communication.
• Must have dependable transportation.

Responsibilities

• Serve as the front line for customers, assisting with inquiries and issues.
• Handle transactions and process refunds.
• Troubleshoot questions about products and services.
• Communicate clearly by phone and in person; provide accurate information.
• Collaborate with team to resolve customer issues.

Skills

Quick learning

Verbal communication

Written communication

Independent work

Team environment

In-person & phone support

Critical thinking

Basic computer skills

Empathy

Patience

Open to coaching

Spanish bonus

Tools

MS Office

Job description

We are a rapidly growing telecommunications company in Cold Spring, KY, looking for ambitious, friendly and dependable customer service representatives.

You will work in a fast paced, flexible environment providing excellent customer service to our consumers. You will act as the front line of support to customers, handle transactions, process refunds and troubleshoot questions and inquiries about our products and services.

Skillset:

Quick learning of our web-based software and databases

Strong verbal and written communication skills

The ability to work independently and in a team environment

Able to work in person and over the phone to solve issues

Critical thinking and problem solving

Knowledge of basic computer skills and processes

Have a desire to be helpful and courteous in conversation and actions

Flexible attitude regarding the fast-paced environment of a growing company

Commit to treating customers and teammates with the utmost integrity and respect

Listen attentively to customers’ needs and concerns and demonstrate empathy towards the customers

Demonstrate patience to all customers; including maintaining a pleasant and professional tone and manner

Open to receiving coaching and critique with willingness to improve and grow in job knowledge and delivery of service

- Spanish Speaking is not required but a bonus

Qualifications:

Must pass a background check

Must be driven to meet required tasks/call length/customer service expectations

ALL season, reliable transportation

Strong verbal and written communication skills

Dependable and punctual

Need to have flexibility in scheduling

Proficient in MS Office Business (Word, Excel, Outlook)

Job type: Part time, 4:00pm-9pm EST; rotating Saturday shifts 10am-6pm EST

Part-time employees are eligible to participate in CPC’s 401(k) retirement savings plan and Employee Stock Ownership Plan (ESOP), subject to meeting each plan’s eligibility requirements.