Frontline Operations & Customer Experience Specialist

Express Employment Professionals - Cincinnati East; Littleton (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Operations Specialist to serve as the frontline liaison and customer advocate. You will respond to inquiries by phone and email, handle complaints with empathy, and maintain accurate records while reflecting the organization’s values.

The role emphasizes clear, respectful communication, problem-solving, and collaboration across departments to ensure smooth operations and positive customer experiences.

Qualifications

• At least two years of experience performing similar or related work.
• Experience responding to inquiries via phone and email is preferred but not required.
• Strong confidentiality practices, organizational skills, and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to inquiries via phone and email.
• Handle complaints with empathy and elevate when appropriate.
• Maintain accurate records of interactions.

Skills

Professional

Excellent verbal & written comms

Positive

Flexible

Team-oriented

Reliable

Job description

Express Employment Professionals - Cincinnati East is seeking an Operations Specialist to serve as the frontline liaison and customer advocate. You will respond to inquiries by phone and email, handle complaints with empathy, and maintain accurate records while reflecting the organization’s values.

The role emphasizes clear, respectful communication, problem-solving, and collaboration across departments to ensure smooth operations and positive customer experiences.