Frontline Public Service Advocate

State of Indiana; Scottsburg (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Free Parking

LinkedIn Learning access

Pension plan options

Health benefits

Job summary

State of Indiana's Bureau of Motor Vehicles in Scottsburg is hiring Customer Service Representatives to be the frontline for Hoosiers. You will handle customer transactions, answer questions, and support branch operations with accuracy and courtesy.

Ideal candidates bring strong communication, basic computer skills, and the ability to travel up to 20% for training or branch activities; a high school diploma or equivalent is acceptable without a degree.

Qualifications

• High school diploma or equivalent; customer service experience may be considered.
• Ability to process cash and card transactions.
• Ability to travel up to 20% of the time to branch locations, training, or community activities.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Customer service

Cash handling

Communication

Troubleshooting

Education

High School Diploma or Equivalent

Tools

Computer skills

Job description

State of Indiana's Bureau of Motor Vehicles in Scottsburg is hiring Customer Service Representatives to be the frontline for Hoosiers. You will handle customer transactions, answer questions, and support branch operations with accuracy and courtesy.

Ideal candidates bring strong communication, basic computer skills, and the ability to travel up to 20% for training or branch activities; a high school diploma or equivalent is acceptable without a degree.