Frontline Customer Service & Dispatch Coordinator

Insight Global (United States); Lake City (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative at our Georgia branch to be the front-line contact for customers and vendors. You will help with vehicle-related questions, paperwork, payments, and pickups/releases while interacting with customers in person and updating information in internal systems.

The role requires data entry accuracy, experience with payment processing, and the ability to coordinate with yard teams and transportation providers in a fast-paced environment.

Qualifications

• Minimum 2 years in a customer-facing, in-person service role.
• Accurate data entry with strong keyboarding skills.
• Comfort with payment processing or financial transactions.
• Familiarity with document management or digital filing systems.
• Ability to work cross-functionally across departments.
• Background in service-driven or operations-focused environments.
• Dispatch or logistics coordination experience is a strong plus.

Responsibilities

• Assist customers and vendors in person at the branch.
• Enter and update information in internal systems.
• Process documentation and payments.
• Coordinate with yard teams, tow drivers, and transportation providers.
• Provide high-quality service in a fast-paced setting.

Skills

Customer-facing service

Data entry

Keyboarding proficiency

Attention to detail

Professional demeanor

Payment processing

Document management

Cross-functional coordination

Dispatch/logistics coordination

Industry knowledge (transport/auto/ycc

Job description

Insight Global is seeking a Customer Service Representative at our Georgia branch to be the front-line contact for customers and vendors. You will help with vehicle-related questions, paperwork, payments, and pickups/releases while interacting with customers in person and updating information in internal systems.

The role requires data entry accuracy, experience with payment processing, and the ability to coordinate with yard teams and transportation providers in a fast-paced environment.