Customer Service Representative

Insight Global (United States); Lake City (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative at our Georgia branch to be the front-line contact for customers and vendors. You will help with vehicle-related questions, paperwork, payments, and pickups/releases while interacting with customers in person and updating information in internal systems.

The role requires data entry accuracy, experience with payment processing, and the ability to coordinate with yard teams and transportation providers in a fast-paced environment.

Qualifications

• Minimum 2 years in a customer-facing, in-person service role.
• Accurate data entry with strong keyboarding skills.
• Comfort with payment processing or financial transactions.
• Familiarity with document management or digital filing systems.
• Ability to work cross-functionally across departments.
• Background in service-driven or operations-focused environments.
• Dispatch or logistics coordination experience is a strong plus.

Responsibilities

• Assist customers and vendors in person at the branch.
• Enter and update information in internal systems.
• Process documentation and payments.
• Coordinate with yard teams, tow drivers, and transportation providers.
• Provide high-quality service in a fast-paced setting.

Skills

Customer-facing service

Data entry

Keyboarding proficiency

Attention to detail

Professional demeanor

Payment processing

Document management

Cross-functional coordination

Dispatch/logistics coordination

Industry knowledge (transport/auto/ycc

Job description

Job Description

This Customer Service Rep will be the front-line contact for customers and vendors at the branch, helping with vehicle-related questions, paperwork, payments, and pickups/releases. They will spend much of the day interacting with customers in person, entering and updating information in internal systems, processing documentation, and coordinating with yard teams, tow drivers, and transportation providers. This is a fast-paced, high-volume environment, so the ideal candidate is organized, comfortable learning new systems, accurate with data entry, and able to provide great service even when juggling multiple priorities.

Skills and Requirements

• Minimum 2 years of hands-on experience in a customer-facing, in-person service role
• Efficient computer skills with ability to quickly adapt to new platforms
• Accuracy in data entry and strong keyboarding proficiency
• Track record of delivering high-quality service
• Ability to stay composed, professional, and solution-oriented in a high-volume or fast-paced environment
• Prior experience handling payment processing or financial transactions
• Familiarity with document management, digital filing systems, or records organization
• Comfortability working cross-functionally across multiple departments
• Background in a service-driven, sales-adjacent, or operations-focused environment
• 1+ year of dispatch or logistics coordination experience (strong plus)
• Prior experience in transportation, towing, automotive, or yard operations
• Familiarity with third-party coordination

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].