Service Coordinator | Dispatch & Customer Care

Yancey Bros. Co.; Jefferson (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits

Medical, Vision & Dental

Wellness programs

Paid vacations

Job summary

Yancey Bros. Co. in Jefferson, GA is seeking an experienced Service Coordinator to act as the hub of the service department. You will schedule and quote repairs, coordinate with customers and technicians, and manage invoices and work orders in a fast-paced shop environment.

The ideal candidate has at least two years in an administrative role, is proficient with Outlook, Excel, Word and PowerPoint, and delivers exceptional customer service while working independently.

Qualifications

• 2+ years in an administrative role
• Proficient with Outlook, Excel, Word and PowerPoint
• Experience assisting customers in-person or by phone

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices.
• Communicate with management about invoicing, complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and update systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.

Skills

Administrative experience

Outlook

Excel

Word

PowerPoint

Customer service

Education

High school diploma

Tools

Outlook

Excel

Word

PowerPoint

Job description

Yancey Bros. Co. in Jefferson, GA is seeking an experienced Service Coordinator to act as the hub of the service department. You will schedule and quote repairs, coordinate with customers and technicians, and manage invoices and work orders in a fast-paced shop environment.

The ideal candidate has at least two years in an administrative role, is proficient with Outlook, Excel, Word and PowerPoint, and delivers exceptional customer service while working independently.