Frontline Customer Service & Administrative Lead

Town of Wake Forest; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

The Town of Wake Forest seeks a Lead Customer Service Specialist to serve as a high-level administrative specialist, handling complex tasks and confidential material. This role acts as the front-line contact for the department, supporting daily operations and acting with independent judgment.

Responsibilities include calendar management, meeting coordination, preparing correspondence, and compiling reports.

Qualifications

• Graduation from high school with secretarial/administrative experience in local government or similar setting.
• One to two years of experience with older adults or parks and recreation preferred.

Responsibilities

• Maintain calendars and coordinate meetings, including arranging setup and taking notes.
• Receive visitors and calls, provide information and address inquiries with sound judgment.
• Prepare correspondence, forms, and other documents; file and maintain records.
• Compile data and prepare regular and special reports for management.
• Schedule management for the Director and coordinate meetings and events.
• Assist with special projects and cross-department coordination as needed.

Skills

Advanced admin

Front-line contact

Paraprofessional duties

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

The Town of Wake Forest seeks a Lead Customer Service Specialist to serve as a high-level administrative specialist, handling complex tasks and confidential material. This role acts as the front-line contact for the department, supporting daily operations and acting with independent judgment.

Responsibilities include calendar management, meeting coordination, preparing correspondence, and compiling reports.