Box Office Specialist: Guest Experience & Events

Town of Wake Forest; Wake Forest (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Town of Wake Forest’s Renaissance Centre seeks a Part-time Box Office Administrative Specialist to handle ticket sales, patron inquiries, and front-of-house duties. The role supports daily box office operations, processing payments, and ensuring smooth guest experiences during events.

The successful candidate will manage will-call, maintain records, and provide accurate information about events and policies while working a flexible schedule including evenings and weekends.

Qualifications

• Experience in customer service or ticketing is preferred.
• Strong communication and interpersonal skills.
• Basic math and cash-handling experience.
• Familiarity with ticketing software is a plus.

Responsibilities

• Provide excellent customer service in person or by phone.
• Sell tickets in person, online, and by phone during box office hours.
• Assist patrons with ticketing inquiries and seating requests.
• Process payments and balance cash drawer; reconcile end-of-shift reports.
• Issue will-call tickets and manage ticket pickups.
• Maintain accurate records of sales and daily reports.
• Assist with input, data reporting, and seating charts in Etix.

Skills

Customer service

Microsoft Office

Data entry

Cash handling

Education

High school diploma or equivalent

Some college preferred

Tools

Etix

EventPro

Microsoft Office Suite

Job description

Town of Wake Forest’s Renaissance Centre seeks a Part-time Box Office Administrative Specialist to handle ticket sales, patron inquiries, and front-of-house duties. The role supports daily box office operations, processing payments, and ensuring smooth guest experiences during events.

The successful candidate will manage will-call, maintain records, and provide accurate information about events and policies while working a flexible schedule including evenings and weekends.