Onsite Rental Sales Agent

Hertz; Lihue (HI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Holiday pay

Career growth opportunities

Paid training

Medical, dental & vision after 30 days

Rental discount up to 40%

Job summary

Hertz in Lihue, HI is seeking a Rental Sales Agent to provide world-class service and drive revenue through upselling products. This onsite role requires welcoming customers, maintaining Hertz standards, and ensuring a smooth rental and return experience.

The position offers an hourly rate of $17.00 plus commission, along with a $2,000 sign-on bonus and benefits including weekly pay, paid training, and medical/dental/vision coverage after 30 days.

Responsibilities

• Provide world class customer service during rental and return processes.
• Welcome customers with a smile and represent Hertz professionally.
• Ensure accurate rental documents and review charges at return.
• Assist customers by resolving issues promptly and building brand loyalty.
• Offer optional products to meet customer wants and needs.
• Answer phones and assist customers promptly.

Skills

Customer service

Sales skills

Communication

English proficiency

Multitasking

Teamwork

Organizational skills

Tools

Typing skills

CRM software

Computer systems

Job description

Local Candidates Only

Onsite Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

The Dollar/Thrifty Onsite Rental Sales Agent consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You’ll Get:

• Hourly Rate is $17.00 + commission, median incentive is approximately $1,551/month, varies based on job performance
• Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental
    

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills