Onsite Car Return Specialist – Kahului (Local)

Hertz; Kahului (HI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Holiday pay

Career growth

Paid training

Medical, dental, & vision benefits

Rental discount

Job summary

Hertz is hiring for an Onsite Return Agent at the Kahului location. You will be the brand ambassador, delivering fast, friendly service as customers return their vehicles.

The role involves greeting customers, processing invoices, explaining charges, and ensuring vehicle condition documentation. Position offers hourly pay of $16.75 plus commission, a $1,000 sign-on bonus, and benefits including weekly pay, holiday pay, growth opportunities, paid training, medical/dental/vision coverage after 30

Qualifications

• One year of sales or customer experience in a high-volume or service-oriented environment.
• Strong sales and closing skills with a friendly, engaging demeanor.
• Basic computer proficiency in a fast-paced environment.
• Good communication skills in English; bilingual candidates encouraged.

Responsibilities

• Provide world-class customer service by managing vehicle return processes according to Hertz policies.
• Greet customers professionally and assist with luggage; answer questions.
• Provide customers with invoices and explanations of charges.
• Resolve issues using effective customer service techniques or escalate to Team Leader when needed.
• Inspect vehicles and document any damage or cleaning needs; record fuel and mileage.
• Secure keys and remind customers to remove personal belongings; assist as needed.
• Share customer feedback with the team to drive improvements.
• Maintain a clean, professional appearance in line with guidelines.
• Perform other duties as assigned by managers/Team Leaders.
• Keep the work area organized and uncluttered.

Skills

Customer service

Sales skills

Closing skills

Communication

Job description

Hertz is hiring for an Onsite Return Agent at the Kahului location. You will be the brand ambassador, delivering fast, friendly service as customers return their vehicles.

The role involves greeting customers, processing invoices, explaining charges, and ensuring vehicle condition documentation. Position offers hourly pay of $16.75 plus commission, a $1,000 sign-on bonus, and benefits including weekly pay, holiday pay, growth opportunities, paid training, medical/dental/vision coverage after 30