Onsite Rental Sales Agent

Hertz; Honolulu (HI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Sign-on Bonus: $2,000

Weekly Pay

Holiday Pay

Benefits information on HertzBenefits

Career growth opportunities

Paid Training

Medical, Dental, & Vision after 30 d

Up to 40% off Hertz rentals

Job summary

Hertz in Honolulu is hiring an Onsite Rental Sales Agent to consult with customers on car rentals and maximize revenue through upsell while delivering world-class service. This role includes a base hourly pay plus commissions and a sign-on bonus, with weekly and holiday pay, and benefits after eligibility.

You will handle rental and return processes, represent the brand professionally, and contribute to a fast-paced team environment on site at 300 Rodgers Blvd, Honolulu, HI 96819.

Qualifications

• Excellent customer service orientation required.
• Ability to multi-task and navigate multiple computer systems.
• Proficiency in English, with clear written and spoken communication.

Responsibilities

• Provide world class customer service by managing the rental process.
• Welcome each customer with a smile.
• Represent Hertz professionally in appearance and behavior.
• Ensure a clean and safe vehicle for customers.
• Resolve issues promptly and own the service experience.
• Assist customers to minimize wait times and promote efficient service.
• Explain rates and service charges to customers.

Skills

Customer service

Goal oriented

Computer proficiency

English proficiency

Communication skills

Multitasking

Organization

Professionalism

Team experience

Customer focus

Job description

Onsite Location Address: 300 Rodgers Blvd, Honolulu, HI 96819

The Onsite Rental Sales Agent consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You'll Get:

• Hourly Rate is $16.50 + Commission
• Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com.
• Weekly Pay
• Holiday Pay
• Career growth opportunities
• Paid Training to expand your skills and knowledge
• Comprehensive Medical, Dental, & Vision benefit options after 30 days
• Up to 40% off the base rate of any standard Hertz Rental

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer's service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment