Frontline Banking Specialist - Customer Experience

People's Bank of Commerce; Klamath Falls (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

People’s Bank of Commerce is seeking a Customer Service Specialist to provide front-line transactional and customer service support, build customer relationships, and learn product knowledge to identify needs and offer solutions. The role supports branch efforts, handles routine transactions, and operates with supervision under established policies.

The CSS I position emphasizes accuracy, courteous service, and compliance with bank procedures, serving as a foundational role for banking,

Qualifications

• Minimum of 2 years’ experience with cash handling with a good balancing record.
• Computer knowledge including Word, Excel, Outlook; ten-key by touch mentioned in requirements.

Responsibilities

• Provide consistent, prompt, friendly service in accordance with standards.
• Discuss bank services with customers and refer to appropriate partners.
• Maintain professional presentation and a positive, solution-first mindset.
• Assist with customer loan inquiries and loan payments; wire transfer requests under supervision.
• Process monetary transactions per Teller Manual and ensure accuracy.

Skills

Cash handling

Customer service

Attention to detail

Microsoft Word

Excel

Outlook

Ten-key by touch

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Ten-key by touch

Job description

People’s Bank of Commerce is seeking a Customer Service Specialist to provide front-line transactional and customer service support, build customer relationships, and learn product knowledge to identify needs and offer solutions. The role supports branch efforts, handles routine transactions, and operates with supervision under established policies.

The CSS I position emphasizes accuracy, courteous service, and compliance with bank procedures, serving as a foundational role for banking,