Frontline Admissions Data Specialist

Henry Ford College; Dearborn (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Henry Ford College is seeking an Admissions Associate II to handle front-line data entry, review, and communications for prospective students. The role emphasizes data integrity, fraud prevention, and efficient processing within CRM/SIS and Office tools.

The position reports to the Director of Admissions and Recruiting, with standard hours Monday–Friday, 8:00 am–4:30 pm, and requires an associate degree or equivalent experience plus strong customer service skills.

Qualifications

• Associate degree required or equivalent experience.
• Customer service mindset is essential.
• Ability to work independently without direct supervision.
• Teamwork and professional office environment experience.
• 1 year of customer service or student service experience.
• Proficiency with computers, document imaging software, CRM/SIS, and Office 365.
• Willingness to learn multiple information systems used in admissions.

Responsibilities

• Perform imaging, imports, and application/document processing for Admissions and CRM/SIS.
• Detect and resolve duplicate records; evaluate applications for potential fraud.
• Process Admissions communications to prospects and applicants.
• Respond to inquiries and perform problem-solving duties.
• Provide front-line service in Admissions and Recruiting communications and processing.
• Support Admissions processing and the Admissions and Recruiting team with administrative tasks.
• Engage in other duties as assigned and trained.

Skills

Customer service mindset

Independence

Team collaboration

CRM/SIS proficiency

Microsoft Office 365

Document imaging software

Education

Associate degree from a regionally accredited institution

Tools

CRM/SIS

Microsoft Office 365

Job description

Henry Ford College is seeking an Admissions Associate II to handle front-line data entry, review, and communications for prospective students. The role emphasizes data integrity, fraud prevention, and efficient processing within CRM/SIS and Office tools.

The position reports to the Director of Admissions and Recruiting, with standard hours Monday–Friday, 8:00 am–4:30 pm, and requires an associate degree or equivalent experience plus strong customer service skills.