Admissions Associate II

Henry Ford College; Dearborn (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Henry Ford College is seeking an Admissions Associate II to handle front-line data entry, review, and communications for prospective students. The role emphasizes data integrity, fraud prevention, and efficient processing within CRM/SIS and Office tools.

The position reports to the Director of Admissions and Recruiting, with standard hours Monday–Friday, 8:00 am–4:30 pm, and requires an associate degree or equivalent experience plus strong customer service skills.

Qualifications

• Associate degree required or equivalent experience.
• Customer service mindset is essential.
• Ability to work independently without direct supervision.
• Teamwork and professional office environment experience.
• 1 year of customer service or student service experience.
• Proficiency with computers, document imaging software, CRM/SIS, and Office 365.
• Willingness to learn multiple information systems used in admissions.

Responsibilities

• Perform imaging, imports, and application/document processing for Admissions and CRM/SIS.
• Detect and resolve duplicate records; evaluate applications for potential fraud.
• Process Admissions communications to prospects and applicants.
• Respond to inquiries and perform problem-solving duties.
• Provide front-line service in Admissions and Recruiting communications and processing.
• Support Admissions processing and the Admissions and Recruiting team with administrative tasks.
• Engage in other duties as assigned and trained.

Skills

Customer service mindset

Independence

Team collaboration

CRM/SIS proficiency

Microsoft Office 365

Document imaging software

Education

Associate degree from a regionally accredited institution

Tools

CRM/SIS

Microsoft Office 365

Job description

Position Description Summary

Henry Ford College presents an opportunity for an Admissions Associate II. Reporting to the Director of Admissions and Recruiting, the Admissions Associate II will serve as a front-line individual responsible for the review, validation, and entry of student data related to the Admissions process. This position is crucial for initial engagement and service to prospective students applying for admission to the College. This role will focus on Admissions processing, timely and accurate communications, data integrity, fraud identification and prevention, and other responsibilities requiring the use of CRM (Customer Relationship Management) and SIS (Student Information System) technologies, as well as other office software and tools. Works both independently and as a team member.

Hours

Monday - Friday from 8:00 am - 4:30 p.m.

Core Competencies And Qualifications

Education, experience, and training that demonstrate proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.

• An associate degree from a regionally accredited institution, or equivalent level of education and experience, is required.
• Qualified applicants must possess a customer service mindset.
• Ability to act independently and complete job-related tasks without direct supervision.
• Ability to maintain a professional office environment and work effectively and collaboratively in teams.
• One year of customer service or student service experience.
• Proficiency in operating computers and associated software, such as document imaging software, CRM/SIS, and Microsoft Office 365.
• Capability, willingness, and capacity to learn the efficient and effective use of multiple information systems and procedures used in the admissions process.
• One year as part of a team environment that includes basic administrative support.

The most successful candidate will have a career that might include the following:

• Communication – Ability to communicate effectively orally and in writing.
• Decisiveness and Accountability – Ability to exercise professional judgment and decision-making skills.
• Problem-Solving and Critical Thinking – Demonstrated ability to effectively manage multiple tasks and deadlines.
• Technology Application – Development of specialized skills will be required as part of your training.

Additional Unique Competencies

• Customer Experience - Anticipates and meets the needs of both internal and external customers including students, staff, and the community. Delivering high-quality services is committed to continuous improvement.
• Generating Engagement - Learns and understands the needs and motivations of target audiences, is able to translate College offerings into valuable, relevant, timely information that creates connections and elicits desired actions by target audience.
• Building Relationships - Seeks opportunities to make contacts and build relationships, including through organizational events, social events, external organizations, and professional activities.
• Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Creativity and Innovation - Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations: designs and implements new or cutting-edge programs/processes.

All positions at Henry Ford College are also expected to demonstrate the following HFC Core Competencies:

• Public Service Motivation– Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect– Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
• Passion– Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
• Ingenuity– Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
• Integrity– Upholds high ethical standards; maintains trust; and recognizes the impact of one’s actions on the institution and community.

Essential Duties And Responsibilities Including But Not Limited To

The successful candidate will perform all functions essential to ensuring data integrity and timely communications for prospective students, including the following responsibilities:

• Data Processing: Perform imaging, imports, and application/document processing relating to the Admissions process and CRM/SIS.
• Data Integrity and Error Resolution: Perform duplicate detection and resolution of prospects and applicants in our CRM and SIS. Evaluate applications for potential fraud and process accordingly.
• Communication Processing: Process Admissions communications to and from prospects and applicants.
• Efficient Problem-Solving: Efficiently respond to departmental inquiries and related problem-solving duties.
• Front-Line Service: Actively participate in team and student-facing communications and processing for Admissions and Recruiting team.
• Administrative Support: General administrative duties to support Admissions processing and the Admissions and Recruiting team.
• Other duties as assigned and qualified or trained to perform.

Additional Information

While we have attempted to capture the core functional responsibilities in the role, the statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. An all-inclusive listing of work requirements. Therefore, performing additional job-related duties not listed above may be required as assigned.