Student Records & Success Operations Lead

HFC C; Dearborn (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Henry Ford College is seeking an Assistant Registrar for Student Records and Success Operations. Reporting to the Registrar, you will lead operational workflows for academic records, student standing, and service delivery across the student lifecycle, ensuring accurate, timely, and student-centered records management.

You will collaborate with academic and student services, support enrollment management, persistence, and policy implementation, interpret academic regulations, train staff, and

Qualifications

• Bachelor’s degree from a regionally accredited institution
• Minimum of five (5) years of progressively responsible experience in registration, academic records, or higher education student services operations
• Experience coordinating operational workflows or staff assignments in a service environment
• Thorough and applied knowledge of FERPA and academic policy compliance
• Ability to interpret academic regulations and apply them to student cases
• Strong written and verbal communication skills
• Ability to collaborate effectively across academic and administrative departments
• Ability to manage cyclical deadlines in a high-volume service environment
• Ability to maintain confidentiality and handle sensitive student information

Responsibilities

• Oversees daily academic records processing and operational workflows within the Registrar’s Office
• Coordinates academic standing processes including probation, dismissal, and academic eligibility determinations
• Manages and oversees operational processing and data integration between the College’s student information system (Colleague) and curriculum/course scheduling management platform (Coursedog) to support accurate course scheduling, registration, and academic records processes.
• Manages graduation certification and commencement coordination
• Interprets and applies academic policies and regulations to student cases and appeals
• Serves as the primary operational liaison between the Registrar’s Office and academic departments
• Provides guidance and training to staff regarding procedures, regulations, and service standards
• Monitors service delivery to ensure timely and accurate records administration
• Supports dual enrollment and external partner records coordination
• Assists in development and documentation of policies and operational procedures
• Participates in assessment and continuous improvement initiatives
• Coordinates operational communications to students and campus partners
• Performs other related duties as assigned, qualified or trained to perform.

Skills

FERPA knowledge

Academic policy interpretation

Communication skills

Collaboration

Attention to detail

Problem solving

Staff coordination

Education

Bachelor's degree

Tools

Colleague (SIS)

Coursedog

Job description

Henry Ford College is seeking an Assistant Registrar for Student Records and Success Operations. Reporting to the Registrar, you will lead operational workflows for academic records, student standing, and service delivery across the student lifecycle, ensuring accurate, timely, and student-centered records management.

You will collaborate with academic and student services, support enrollment management, persistence, and policy implementation, interpret academic regulations, train staff, and