Team Support Staff Lead - Campus Clinic (Full-Time)

Eaccares; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision & life ins.

403(b) retirement match

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Davenport University discount onTuTu

Job summary

Pine Rest Christian Mental Health Services in Grand Rapids, MI, seeks a Team Support Staff Lead to strengthen our front-end operations. You will train and coordinate the front staff, create staff schedules, cover shifts, and drive exceptional customer service in a fast-paced behavioral health setting.

Grounded by policy and people-focused care, you will mentor frontline colleagues, manage calendars, and ensure accurate records while supporting supervisors and the clinic manager in daily

Qualifications

• Minimum of 2 years of front staff support experience or equivalent.
• Completion of high school diploma or equivalent required.
• Ability to train and mentor staff and lead by example.

Responsibilities

• Assist in day-to-day operations of the front staff support team.
• Provide daily administrative support for the front staff team.
• Plan and implement staff training and orientation on new procedures.
• Coordinate staff schedules, assign work, monitor workload and workflow.
• Lead projects assigned by Supervisor or Clinic Manager.
• Supervise front staff per Supervisor or Clinic Manager directions.
• Offer calendar management, visitor/patient greeting, data entry and call screening.
• Maintain department files and assist in medical records as needed.

Skills

Training/Mentoring

Lead role experience

Customer service

Scheduling

Education

High School Diploma

2+ years front staff experience

Tools

Microsoft Office

Job description

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As a Team Support Staff Lead at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental and/or Pine Rest Christian Mental Health Services policies and procedures, performs administrative support duties including but not limited to training, creating staff schedules, coverage for other front staff or the team supervisor. Our Team Support Staff Leads are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Assist in the day-to-day operations of the front staff support team.
• Provide daily administration support for the front staff support team
• Train or coordinate the training and orientation of new front support staff and current front support staff on new procedures and applications.
• Assisting in arranging front support staff schedules, assigning work, monitoring workload and coordinating individual work assignments and the general workflow within the department.
• Plan and implement projects assigned by the Supervisor or Clinic Manager.
• Assist in the supervision of the front support staff as directed by the Supervisor or Clinic Manager.
• This may include but is not limited to; support in growth and learning during probationary period, providing performance feedback, creation of development plans.
• Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
• Maintains department specific files that may be sensitive in nature.
• Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data based systems.
• In clinical areas, maintains medical records, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.

What Does This Role Require?

Education/Experience: A minimum of 2 years of support staff experience or equivalent work experience demonstrating progression in a lead, training, or mentoring role. Position requires completion of high school (or equivalent) diploma.

Benefits:

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Notice: Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions.

Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves. Our assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.

Our Assessments Personality Traits: 120 questions, approximately 20 minutes Career Interests: 90 questions, approximately 15 minutes Thinking Skills: 39 questions, approximately 20 minutes

The Benefit to You

We value the time and effort you invest in completing these assessments. In return, you will receive: Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest. Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future. Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!